Returns/Exchanges & Refunds:
Returns & Exchanges
Within 30 days of receipt of your order, you may return most items purchased in our store for a full product refund or exchange for a different item/size. Please note S&H is non-refundable unless the product was damaged or the wrong product was sent to you. We will also pay the return shipping if the error was ours.
If the item you are returning/exchanging was a gift, please enclose the name and e-mail address of the person who sent you the gift along with the reason for the return.
We cannot accept items that are:
- Returned more than 30 days after their confirmed delivery
- Not in their original condition and packaging, or are missing parts
- Media (CD, Cassette, Video, DVD, Software, etc.) that have had the protective plastic wrap damaged or removed or if the security seal is broken
Packing and Sending Your Return:
1. Pack the items along with the packing slip (receipt) securely in a box. Your order number MUST be included with the return to process your refund or exchange request.
2. Mail the package to:
Jane Goodall Institute Returns
c/o EPI Fulfillment
61 Clark Road North
Battle Creek, MI 49037
We recommend that you use a shipper with delivery confirmation to ensure your package is received and your refund/exchange processed.
Refunds will be made via your original payment method. Credit card refunds will be made within 10 business days of receiving and approving your return. You will see this credit on your credit card statement. Checks will be mailed to the billing address on the original order along with a cover letter specifying the return details.
We can only refund shipping costs if the return is a result of our error or if the product was received damaged.